indo Privacy Policy

What we collect and why

When you register an account on indo, we collect your email address, full name, date of birth, and phone number. These details help us verify your identity and comply with local laws. We also collect information about your device—browser type, IP address, and operating system—to detect fraud and ensure account security.

When you deposit funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, and timestamp. This information is necessary to process your deposit, track your balance, and resolve disputes if they arise. We do not store your payment method credentials (like credit card numbers or bank passwords); your payment provider handles that security separately.

As you use indo—playing slots like Mahjong Ways or Gates of Olympus, entering Liga 1 or Piala Indonesia sportsbook markets, or using our live casino—we log your activity, stakes, wins, and losses. This data helps us calculate your balance, settle payouts, and maintain a record of your account history. We also use gameplay data to improve our games and recommend titles you may find interesting.

How we use your data on indo

We use your email and phone number to send account notifications, withdrawal confirmations, and messages about service changes. We may also send promotional updates about new games or special events; you can opt out of marketing emails anytime in your account settings.

Your location data (derived from your IP address) helps us ensure you're accessing indo from a jurisdiction where our service is legally available. We do not track your physical location with precision; we only verify general country-level access to comply with jurisdiction restrictions.

Our support team uses your account data to help resolve disputes, answer questions, and recover lost accounts. When you contact us with a problem—such as a forgotten password or a question about a withdrawal from Jakarta, Surabaya, Bandung, Medan, or Semarang—we access your account information to provide assistance.

Third-party processors and data sharing

We share your information with trusted service providers who help operate indo. Payment processors handle your deposits and withdrawals; they receive only the information necessary to process transactions. Our hosting provider stores your data on encrypted servers. Our anti-fraud service reviews suspicious activity to protect all users.

We do not share your personal data with game developers, marketing agencies, or data aggregators. We never sell your email address, phone number, or account activity to third parties. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) operate under their own privacy policies; we recommend reviewing them if you have concerns about their data practices.

In rare circumstances, we may disclose your information if required by law—for example, if a court orders us to provide account details or if we detect illegal activity. We will inform you of such disclosure unless legally prohibited.

Encryption

We protect data in transit using SSL/TLS encryption. Data at rest on our servers is encrypted and accessible only with authorized credentials.

Access controls

Only indo staff members with legitimate job functions can view your account data. Contractors and third parties sign confidentiality agreements.

Data retention

We keep your account data for as long as your account is active. After closure, we retain transaction records for legal and compliance purposes for up to seven years.

Breach notification

If we discover unauthorized access to your personal data, we notify you promptly via email and in-app alert.

Cookies and tracking

Our website and app use cookies and similar technologies to remember your login status, customize your experience, and measure traffic. Cookies are small text files stored on your device. Session cookies expire when you log out; persistent cookies remain until you delete them or they reach their expiration date.

We use analytics cookies to understand which pages you visit, how long you stay, and which games you play. This data helps us improve indo's usability and performance. We do not use cookies to identify you across unrelated websites; our tracking is limited to indo's domain.

Most browsers allow you to disable cookies. If you do so, some indo features may not function properly. You can manage cookie preferences in your browser settings or contact our support team for guidance.

Your rights regarding your data

You have the right to access, correct, or delete your personal data. Log into your indo account and navigate to Settings to view your registered information, update your name or phone number, or close your account. If you need assistance, our support team can help you modify your details or provide a copy of your account data.

You may request deletion of your account at any time. We will close your account and remove your personal information, though we retain transaction records and account history as required by law. Outstanding balances must be withdrawn or forfeited before account deletion.

You have the right to opt out of marketing communications. Unsubscribe from promotional emails in your account settings, and we will remove you from future marketing campaigns. You will continue receiving transactional emails (deposit confirmations, withdrawal updates) as long as your account is active.

International data transfers

Our servers may be located outside your home country. Your data may be transferred to, stored in, or processed in jurisdictions with different data protection laws than your own. By using indo, you consent to such transfers. We implement standard contractual clauses and encryption to protect data during international transfers.

Changes to this policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We will post changes on this page and notify you via email if the changes materially affect your rights. Your continued use of indo after a policy update constitutes your acceptance of the revised terms.

Contact us about privacy

If you have questions about our privacy practices, wish to request your data, or believe your information has been mishandled, contact our team via the in-app help button or email. We respond to privacy inquiries within 10 business days. Our support staff can clarify how we handle specific types of information and assist with data access or deletion requests.

This privacy policy was last updated on the date shown at the bottom of this page. We encourage you to review it regularly and reach out if anything is unclear.

Summary of indo's data commitments

We at indo are committed to protecting your privacy while providing a reliable gaming and sportsbook platform. We collect only the information necessary to operate our service, verify your identity, and comply with local law. We encrypt your data, limit access to authorized staff, and do not sell your information to third parties.

Our privacy practices reflect the needs of players across Indonesia—from Jakarta to Semarang—and users in other jurisdictions where our service is available. We understand that trust is essential to your experience on indo, and we take that responsibility seriously.

Questions about our privacy policy or data practices? Our support team is available during business hours to provide clarification and assist with any concerns.